Shipping and Returns
SHIPPING POLICY
Ready to place an order? We can't wait for you to receive your items! Please keep in mind that delivery times may vary for each order. As each order is hand packed by our team, there may be some delays, particularly during busy periods. If your order is not despatched immediately, please hold tight and trust that we are working around the clock to unite you with your order!
Orders will typically be processed and despatched within 2-3 days.
Please note that if you are paying by credit card, your order will be processed as soon as payment is received.
Return & Exchange Policy
Unfortunately, due to the nature of the products we stock, we cannot refund or exchange. The product leaves our company in a professional condition. Please carefully make your selection and please contact us via info@soapqueen.com.au if you have a product enquiry.
Any cancellations must be received before shipping which is usually the next business day. Unfortunately, once orders are shipped, we are unable to cancel your order. If you wish to cancel your order, please email us at info@soapqueen.com.au ASAP.