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Frequently Asked Questions

How do I pay for my order?

Soap Queen has the Paypal option.  You may use MasterCard, Visa or simply transfer from your bank account to this option.

Is there a minimum order amount?

There is no minimum order.  However you should consider order amount versus postage costs.

I Have decided that I do not want the goods received. Can I return or exchange them?

Unfortunately due to the nature of the product we cannot refund or exchange.  The product leaves our company in a professional condition.  Please carefully make your selection and please contact us via info@soapqueen.com.au if you have a product enquiry.

 Do you ship out Australia?

Yes.  Consider if you want product shipped via economy or express due to price differences.

I HAVE ANOTHER QUESTION....

We would love to help you. Please do not hesitate to contact us at: info@soapqueen.com.au