Frequently Asked Questions

HOW DO I PAY FOR MY ORDER?

Soap Queen has the Paypal option.  You may use MasterCard, Visa or simply transfer from your bank account to this option.

IS THERE A MINIMUM AMOUNT I NEED TO ORDER?

There is no minimum order.  However you should consider order amount versus postage costs.

I HAVE DECIDED THAT I DO NOT WANT GOODS RECEIVED - CAN I RETURN OR EXCHANGE?

Unfortunately due to the nature of the product we cannot refund or exchange.  The product leaves our company in a professional condition.  Please carefully make your selection and please contact us via info@soapqueen.com.au if you have a product enquiry.

 YOU ARE BASED IN AUSTRALIA - DO YOU SHIP OUTSIDE AUSTRALIA?

Yes.  Consider if you want product shipped via economy or express due to price differences.

I HAVE ANOTHER QUESTION....

We would love to help you. Please do not hesitate to contact us at: info@soapqueen.com.au